Book a pool repair visit

Call if it is urgent, use the form if it can wait until the next working morning. Either way you get a written price before any work starts.

Four things that make the first visit quicker

1. What the pool is actually doing. “Losing an inch a day” or “the heater runs for five minutes then stops” tells us more than “the pool is broken”, and it decides what we put on the truck.
2. When it started, and what changed. After a storm, after the pump was serviced, after the water was topped up, the timing often names the cause.
3. Roughly how old the pool and the equipment are. Even to the nearest decade. It changes what is likely and what is worth repairing.
4. Whether anyone has already looked at it. If a part has been replaced already, we will not sell you the same one twice.

If the pool is losing water fast

Turn the pump off and watch where the level stops. If it settles at the skimmer mouth, the leak is at or near the skimmer. If it stops at the return, it is the return line. If it keeps going down past both, it is lower, the main drain, a light niche or the shell. Tell us where it stopped and you have saved us an hour.

Do not let the water drop below the skimmer mouth with the pump running. The pump will suck air, lose prime and can run dry, which turns a leak into a leak plus a new pump.

Emergencies, and what counts as one

Water dropping fast enough to see it hour by hour, a pump or light tripping the breaker repeatedly, or an electrical fault anywhere near the water. Say so when you call and we will tell you honestly whether we can be there sooner, rather than booking you in and hoping.

A heater that will not fire in October is not an emergency, and we will not price it as one.